Zero Installs, Total Control
– That’s VOP Cloud
The trusted Windows attendant console, a decade-long leader, is now cloud-powered—delivering next-generation speed and seamless integration. Empower your ITSP with the leading multi-tenant console for efficient call management that’s simple to deploy, manage, and learn with minimal training, reducing costs and enhancing operational efficiency. Discover the future of communication today!
- 100% browser-based – no installs
- Cross-platform: Windows, Mac, Linux, Tablets
- Use WebRTC or tethered desk phone
Request Information, Demo
Work smarter, scale faster—VOP Cloud, the ultimate ITSP call management solution.
The Voice Operator Panel (VOP) is a versatile, web-based attendant console and cloud-based softphone solution designed for receptionists, switchboard operators, hosted PBX providers, and call center teams. VOP delivers advanced call control, real-time presence monitoring, and comprehensive directory services, empowering organizations to streamline communication with exceptional efficiency.
Accessible directly from any web browser with zero installation, the Cloud Edition ensures instant deployment, full mobility, and scalability for service providers and enterprises alike. Whether managing high-volume call traffic or facilitating informed, professional interactions, VOP elevates operational performance, enhances customer experiences, and adapts effortlessly with multi-tenant support to meet the needs of growing ITSPs.
of ITSPs report cost savings with VOP Cloud
Built for Service Providers
Seamless Calls, Anywhere – VOP Cloud Delivers!
Work Anywhere
Work Remotely, Thrive Globally – VOP Cloud Enables It
Web-based with no installs needed.
Manage users, directories, call logs, and settings from a powerful, secure web interface.
Scalable & Brandable
Scale Effortlessly with Multi-Tenant Mastery
Multi-tenant support with white-label options to grow with your client base.
Manage multiple clients with customized branding and secure access.
Powerful Integration
Streamline Operations with VOP’s CRM Integration
Admin dashboard and REST API for seamless automation and insights.
Automate provisioning and user management via API.
of clients see faster call response times
Key Features
Call Management
Empower Your ITSP with Smarter Call Control.
Streamlined Handling, Optimized Workflow
- Smart Call Prioritization: Visual indicators display call status and urgency via icons and background colors.
- Caller Recognition: Instantly identifies contacts using integrated directories.
- Flexible Transfers: Perform attended/unattended transfers with drag-and-drop, menus, or shortcuts.
- Conferencing: Use the Conference function to combine multiple calls, enabling two or more participants to join a single conversation.
- Overflow Management: Redirect unanswered calls automatically based on time or capacity limits.
- Multi-Tenant Ready: Identify destination departments or companies before answering.
- High-Volume Efficiency: Easily manage busy call centers—for example, quickly assign a caller to the correct directory.
- CRM Integration: Open caller’s CRM record using auto-populated parameters.
Phone and User Presence
Real-Time Presence for Real-World Efficiency.
Real-Time Visibility, Smarter Decisions
- Live Phone Monitoring: Instantly see if users are busy, ringing, or available; automate retry transfers.
- Conference & Parking Monitoring: Get full visibility into calls and participants in shared extensions.
- User Presence (XMPP): View and message users via IM based on real-time availability.
- User Messaging (SMS): Quickly reach users on their mobile through SMS.
- Custom Alerts: Set notifications for changes in phone or online presence, enabling faster response.
Directories
Your Console, Your Way – Fully Customizable Directories.
Comprehensive, Customizable, Searchable
- Multi-Source Integration: Imported from CSV, loaded from LDAP or Office365, or directly from incoming calls.
- Intuitive Interface: Drag-and-drop call transfer for optimal efficiency.
- Advanced Search: Locate contacts using quick search bar.
- All-in-One Contacting: Access phones, voicemail, email, and web links directly from user entries.
Reports and Statistics
Actionable Insights for Smarter Operations.
Analyze, Manage, Optimize
- Call Analytics: Track connections, logs, and visualize statistics with charts.
- Recording Management: Securely store, play, and archive call recordings.
- User Management: Edit settings and generate detailed performance reports.
- Custom Metrics: Tailor reports to focus on key performance indicators.
reduction in call handling time with smart prioritization
Why Choose Voice Operator Panel?
- Boosts operator productivity with smart call prioritization and real-time presence monitoring, reducing handling time by up to 82%.
- Delivers superior customer experiences through seamless CRM integration and multi-tenant support for ITSPs.
- Ensures intelligent call routing with automated overflow management and flexible transfers.
- Supports multi-company environments with scalable, white-label solutions for growing service providers.
of ITSPs report improved operator efficiency
Tech Specs for ITSPs
| Feature | Benefit to Providers |
|---|---|
| Web-based Console | Lower support overhead, no local installs. |
| Cross-platform | Works on Windows, macOS, Linux, and tablets. |
| Multi-Tenant Support | Ideal for managing multiple clients. |
| Admin Interface + REST API | Automate and integrate with your systems. |
| WebRTC + Desk Phone Tethering | Flexible phone options for operators. |
| Reporting & Analytics | Deliver insights with call logs and reports. |
| Multi-Level Debug System | Enables rapid troubleshooting with adjustable debug levels. |
| Encrypted Access | Protects client data and ensures secure remote management. |
of operators prefer VOP for remote work flexibility
Frequently Asked Questions
Why Do ITSPs Need VOP?
ITSPs need VOP to streamline operator workflows and improve call management efficiency. VOP’s web-based console eliminates the need for local installations, reducing support overhead and enabling remote work. Its multi-tenant support allows ITSPs to manage multiple clients seamlessly, while features like smart call prioritization and CRM integration enhance operator productivity and customer satisfaction.
What Can VOP Do for an ITSP’s Business?
VOP enhances an ITSP’s business by providing a scalable, cloud-based solution for call management. It offers real-time presence monitoring, flexible call transfers, and comprehensive directories, which reduce missed calls and improve response times (as noted by a 30% reduction in missed calls for some users). Additionally, VOP’s REST API and admin interface enable automation and integration with existing systems, helping ITSPs upsell services and grow their client base.
Why Is VOP Competitive?
VOP is competitive due to its zero-install, web browser-based approach, which supports cross-platform use (Windows, Mac, Linux, tablets) and remote work. It integrates with major IP PBX systems and offers advanced features like WebRTC, multi-level debugging. Compared to traditional solutions, VOP’s scalability, white-label branding, and cost-effective deployment make it a strong choice for ITSPs looking to modernize their offerings.
How Does VOP Support Remote Work for ITSPs?
VOP is designed for remote and hybrid work, being 100% browser-based with no installations required. It supports WebRTC for browser-based calling and tethered desk phones, allowing operators to work from anywhere with an internet connection. This flexibility ensures ITSPs can support distributed teams without compromising on call quality or management capabilities.
Can VOP Integrate with Existing ITSP Systems?
Yes, VOP integrates seamlessly with existing ITSP systems through its REST API and admin interface. It supports integration with CRM systems, LDAP, Office365, and various SIP platforms (e.g., Asterisk, FreeSWITCH, Metaswitch). This allows ITSPs to automate provisioning, reporting, and user management while maintaining compatibility with their current infrastructure.
increase in customer satisfaction with VOP’s features
Take Control, Solve Problems!
Gain full control and solve your clients’ challenges with VOP—fill out the form at the top to request information or a demo today!
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